1. About these Terms

These Terms and Conditions of Use ("Terms") govern your access to and use of the Tory mobile application (the "App") and the services made available through it, including locating, paying for, unlocking and using Tory sanitation units (the "Service").

The Service is provided by Tory Bike UK Limited, a company registered in England and Wales under company number 17068101 ("Tory", "we", "us" or "our").

By downloading, accessing or using the App, creating or using a phone-number-based account, or purchasing or using the Service, you agree to these Terms. If you do not agree, you must not use the App or the Service.

Nothing in these Terms affects any non-excludable rights you have under applicable law.

2. Contact details

Tory Bike UK Limited

Company number: 17068101

Email for support, complaints and legal notices: info@tory.bike

3. Definitions

·         "Account" means the user relationship tied to a verified mobile phone number and associated device, transaction and usage records.

·         "App" means the Tory mobile application and any associated websites or interfaces used to access the Service.

·         "Sanitation Unit" or "Unit" means a Tory mobile toilet or related physical facility accessed through the Service.

·         "Consumer" means an individual acting for purposes wholly or mainly outside that individual's trade, business, craft or profession.

·         "Order" means a request placed through the App to purchase access to a Unit or related features.

4. Nature of the Service

Tory provides on-demand, short-duration access to physical sanitation facilities in public or semi-public environments. Availability depends on location, operating hours, maintenance, technical status, weather, local restrictions and demand.

The App may also provide maps, unlock controls, support features, receipts, notices and service-related communications.

Unless expressly stated otherwise, the Service is provided for personal, non-commercial use only.

5. Eligibility and age requirements

To use the Service, you must be at least 16 years old, capable of entering into a binding contract, able to make electronic payments and able to use the App safely and lawfully.

If you are under 18, you confirm that you have permission from a parent or legal guardian.

You must not use the Service if you are prohibited by law from doing so.

6. Account and phone verification

Access to the Service requires verification of a mobile phone number by SMS or a similar method. A verified phone number functions as your Account identifier.

You must provide accurate information and keep your device and verification codes secure. You are responsible for activity carried out through your verified number unless the activity resulted from our breach of law or our failure to exercise reasonable care and skill.

We may refuse, suspend or restrict access where verification fails, fraud or misuse is suspected, or continued access would create safety, legal or operational risk.

7. Device, connectivity and permissions

You are responsible for maintaining a compatible device, operating system, data connection and any third-party service agreements needed to use the App.

Some App features require permissions such as location services. If you decline or disable permissions, parts of the Service may not work properly.

8. Orders, pricing and payment

Before you place an Order, the App should present the key information required for the purchase, including the main characteristics of the Service, the total price, accepted payment methods and these Terms and the Privacy Policy.

When you place an Order, you are making a binding request to purchase the Service. If the order flow uses a button or similar control, it should make clear that placing the Order creates an obligation to pay.

Payments may be processed by third-party providers, including Stripe, and may be made by Apple Pay, Google Pay, or supported cards.

By providing a payment method, you confirm that you are authorised to use it and authorise us and our payment processor to charge the applicable amount, including any lawful charges arising from misuse or damage as described in these Terms.

Prices shown in the App include VAT or other taxes where required, unless the App expressly states otherwise.

We may change pricing from time to time, but the price applicable to your Order will be the price shown to you before you place that Order.

9. Immediate performance and cancellation rights

Because the Service is ordinarily supplied on-demand and usually begins immediately after purchase or unlock, by placing an Order you expressly request that performance begin immediately.

If applicable law gives you a 14-day cancellation right for a distance contract, you acknowledge that once the Service has been fully performed after your express request for immediate performance, you may lose that cancellation right to the extent permitted by law.

These Terms do not remove any cancellation, refund or statutory remedy you are entitled to under applicable law. If your order flow, payment confirmation or receipts need separate wording to capture immediate-performance consent and acknowledgement, that wording should also be implemented in the App.

10. Contract confirmation and receipts

After an Order is placed, we may provide confirmation on a durable medium, such as email, SMS, in-app receipt, or another record you can store and reproduce. That confirmation may include the key terms of your purchase and the details required by applicable law.

You are responsible for checking that your contact details are correct so that confirmations and support messages can reach you.

11. Refunds and service failures

You may contact us to request a refund or other remedy where, for example, payment was taken but the Unit did not unlock, the Unit was materially unavailable or unusable, or the Service was not supplied with reasonable care and skill.

We may refuse or reduce a refund where the Service was provided as described, where the issue resulted from your misuse, your device, your connectivity, or your failure to follow safety or operating instructions, except where the law requires otherwise.

Nothing in this section limits your statutory rights if the Service is not provided with reasonable care and skill or otherwise breaches applicable consumer law.

12. Rules for using a Unit

You must use each Unit carefully, lawfully and only for its intended short-term sanitation purpose.

·         follow all instructions, warnings and notices shown in the App or inside or near the Unit;

·         leave the Unit promptly after use and allow it to lock or reset as intended;

·         keep the Unit reasonably clean and avoid causing blockage, overflow or contamination beyond ordinary use;

·         not force doors, locks, taps, pumps, electronics, sensors or other equipment;

·         not use the Unit for unlawful conduct, smoking where prohibited, storage, sleeping, or any use unrelated to sanitation;

·         not bring dangerous, flammable, corrosive or hazardous items into the Unit;

·         not exceed any stated occupancy limit or use the Unit in a way that creates a foreseeable safety risk to yourself or others;

·         not interfere with cleaning, servicing, relocation or emergency access.

13. Safety and public-use risk notices

Our Units are physical facilities in public or semi-public environments. Conditions around or inside a Unit may change between uses, including wetness, contamination, crowding, lighting, weather exposure or temporary faults.

If a Unit appears unsafe, damaged, blocked, unstable, contaminated beyond normal public use, or otherwise malfunctioning, do not use it or stop using it immediately and report the issue through the App or to the support contact above.

You must take reasonable care for your own safety and the safety of others. In particular, avoid running, forcing doors, standing on fixtures, allowing children to use the Unit unsupervised where supervision is needed, or using the Unit while behaving violently, recklessly or in a way that materially increases risk.

Nothing in these Terms or any notice excludes or restricts our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or restricted.

14. Hygiene and maintenance

We aim to clean and maintain Units regularly, but a Unit is still a public-use sanitation environment and conditions may vary between users. We do not promise sterile conditions.

If a Unit requires urgent cleaning or maintenance, access may be suspended without notice.

15. Availability, faults and changes to the Service

We do not guarantee that the App or any Unit will always be available, uninterrupted, accurate or error-free.

We may suspend, withdraw, relocate, replace or modify Units, app features, access methods or operating rules for operational, legal, safety, technical or commercial reasons.

We may carry out updates, maintenance, bug fixes or security changes to the App or Service at any time.

16. Damage, misuse and recovery of costs

If you intentionally damage a Unit or damage it through misuse or negligence, you may be liable for the reasonably incurred costs of inspection, cleaning, repair, replacement, recovery, administrative handling and any directly resulting losses, to the extent permitted by law.

We may investigate suspected misuse, including by using transaction records, support records, sensor logs and other lawfully held evidence. We may also share information where required by law or where we have a lawful basis to do so, for example for fraud prevention, public safety or legal claims.

We will not charge you for ordinary wear and tear or for damage caused by our own breach of law or negligence.

17. Suspension, restriction and termination

We may suspend or restrict your Account or access to the Service immediately if we reasonably believe that you have breached these Terms, created safety risk, engaged in fraud or abuse, caused repeated payment failures, damaged property, or used the Service unlawfully.

Where appropriate, we may also terminate access permanently. We will usually explain the reason unless doing so would be unlawful or would compromise safety, security or fraud prevention.

Termination does not affect rights and obligations that arose before termination.

18. Consumer rights and our legal obligations

Nothing in these Terms excludes or restricts any statutory right or remedy that you have as a consumer under applicable law, including rights relating to services supplied without reasonable care and skill, unfair terms, misleading practices or mandatory pre-contract information.

If any term is found unenforceable, the remaining Terms will continue in force to the fullest extent possible.

If any term could have more than one meaning, the meaning most favourable to the consumer may prevail where required by law.

19. Limitation of liability

Subject to the paragraph immediately below, we are responsible for losses that are the foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, but we are not responsible for losses that are not foreseeable.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

To the extent permitted by law, we are not liable for business losses suffered by users acting in a business capacity, or for losses caused by your device, your network connection, third-party service outages, events outside our reasonable control, or your misuse of the Service.

Any notices in the App or at a Unit are intended to promote safety and explain use of the Service; they do not reduce our non-excludable legal responsibilities.

20. Third-party services and materials

The App may rely on or contain links to third-party services, including payment processors and map providers. Your use of those third-party services may also be subject to their own terms and privacy notices.

We are not responsible for third-party services except to the extent the law makes us responsible for the way we choose to integrate or use them in delivering the Service.

21. Intellectual property and licence to use the App

The App and all related software, content, branding, designs, trade marks, databases and documentation are owned by us or our licensors and are protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the App for personal use solely for accessing the Service in accordance with these Terms.

You must not copy, reverse engineer, decompile, modify, scrape, create derivative works from, or otherwise misuse the App except as permitted by law.

22. Apple-specific terms for iOS users

If you use the App on an Apple-branded device, you and we acknowledge that these Terms are between you and Tory Bike UK Limited, not Apple, and Apple is not responsible for the App or its content.

Apple has no obligation to provide maintenance or support services for the App. To the maximum extent permitted by law, Apple has no warranty obligation in relation to the App.

We, not Apple, are responsible for addressing any claims by you or any third party relating to the App or your possession and use of the App, including product claims, legal or regulatory compliance claims, consumer protection claims, privacy claims and intellectual property claims, subject always to applicable law.

You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government list of prohibited or restricted parties.

Apple and Apple's subsidiaries are third-party beneficiaries of these Terms as they relate to the App and, upon your acceptance of these Terms, Apple will have the right to enforce those terms against you as a third-party beneficiary.

23. Changes to these Terms

We may update these Terms from time to time. If changes are material, we may notify you by the App, email, SMS or other reasonable method. The updated version will apply from the date stated in the Terms.

If you do not agree to an update, you must stop using the App and the Service.

24. Complaints and dispute handling

If you have a complaint, please contact us first at info@tory.bike so we can try to resolve it.

You may also have rights to raise disputes through courts or other dispute mechanisms available under applicable law.

25. Governing law and jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales.

If you are a consumer, you may also benefit from mandatory protections of the law of the country in which you are resident, and you may bring proceedings in the courts available to you under applicable consumer law. If you are not a consumer, the courts of England and Wales shall have exclusive jurisdiction except where applicable law requires otherwise.